Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

At Bombay Club, luxury and exclusivity unite to offer an unparalleled casino experience. Our meticulously designed gaming tables, featuring timeless classics like Blackjack, Roulette, Baccarat, and Poker, promise games and experiences worthy of a story.
Welcome to Bombay, where luxury is reimagined, and every moment becomes a canvas for elegance and excitement.

The Burman Hotel, an exquisite haven nestled in the heart of the UNESCO heritage Old Town of Tallinn. Dating back to 1850, The Burman is not just a hotel; it's a timeless gem, proudly holding the title of the oldest continually operating hotel in Estonia.

Purpose of the role:

The Hotel Doorman is responsible for providing exceptional customer service and security for the hotel guests and staff at the entrance of the hotel. This role involves welcoming guests, ensuring the safety and security of the premises, and maintaining a professional and friendly atmosphere. 

NB! Estimated start date: February 2025

Your responsibilities will be: 

• Greeting and welcoming guests professionally and courteously when they arrive and leave. 
• Providing information about the hotel services, promotions, and events.
• Working together with the Hotel management and Surveillance team in order to ensure guest and staff safety in the Hotel premises.
• Enforcing the hotel's dress code and entry policies.
• Handling difficult situations with tact and professionalism, including denying entry to underage or visibly intoxicated individuals.
• Engaging with guests in a friendly and courteous manner. Resolving minor guest complaints or issues, and escalating more serious concerns to the appropriate manager.
• Coordinating with security and other staff to manage the flow of guests.
• Responding promptly and appropriately to emergencies, including medical incidents, fire alarms, and evacuations.

What we expect from you? 

• Working experience in the security field is not required but is an advantage. Previous experience in customer service or a similar role is preferred.
• Basic knowledge of security procedures and protocols.
• Basic computer skills, and accuracy while performing administrative duties.
• Strong communication and interpersonal skills.
• Conversational-level English & Estonian are essential. Any other language is a plus. 
• Ability to stand for extended periods and work in a fast-paced environment.
• Flexibility when it comes to shift/working hours.
• Driver's license. 

Why join Bombay?

• Celebration & Time off: a birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Work Essentials: Shoe compensation and work outfits provided by the company.
• Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning & Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.