Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

Join our team, where our diverse collection of restaurants and a bakery offer unique culinary experiences. At Écrin, guests enjoy contemporary cuisine with exquisite caviar offerings, while Shang Shi artfully redefines traditional Cantonese flavors under the guidance of a Michelin-starred chef. Koyo presents unforgettable Omakase dining experiences that reflect the changing seasons, and Maison Francois, embodies Belgian-French baking traditions. Learn more and meet the Director of Food & Beverages at Bombay Club and The Burman Hotel, Bart Dufour.

Purpose of the role:

The Restaurant Manager at The Burman Hotel restaurants is a key position responsible for ensuring an exceptional dining experience for all guests. Reporting to the Head of Food & Beverages, this role involves managing the day-to-day operations of the restaurant, overseeing staff training, maintaining high service and cleanliness standards, and collaborating with the culinary team. The Restaurant Manager is crucial in upholding the restaurant's reputation for excellence and works closely with all departments to achieve this goal.

Estimated start date: October/November 2024

Your responsibilities will be: 

• Ensure a warm and welcoming environment for guests, consistently exceeding their expectations.
• Oversee the training and development of staff to deliver polished, attentive, and personalized room service.
• Manage daily room service operations, including order processing, delivery, and guest interactions.
• Monitor and maintain high standards of cleanliness, organization, and presentation in the room service area.
• Recruit, train, and supervise room service staff, including attendants and support staff.
• Foster a positive and collaborative team culture, promoting professional development and continuous improvement.
• Ensure adherence to high-end service standards and uphold the quality of food and service in-room dining.
• Conduct regular inspections to maintain cleanliness, organization, and overall aesthetics in the room service area.
• Collaborate with the Head of Food and Beverages and the Executive Chef to manage room service inventory and budget effectively.
• Implement cost control measures while maintaining the highest standards of service and cuisine.
• Oversee the room service ordering system, optimizing delivery times and ensuring efficient service.
• Address and resolve guest concerns or special requests related to room service orders.
• Work closely with the culinary team to ensure seamless communication between the kitchen and room service.
• Collaborate on menu changes, special requests, and promotions to enhance the in-room dining experience.
• Provide ongoing training to staff on menu knowledge, service standards, and customer engagement.
• Identify opportunities for continuous improvement and professional growth in room service operations.

What we expect from you:

• Proven experience as a Restaurant Manager in a high-end dining environment.
• Strong leadership and team management skills with a focus on staff development.
• Exceptional interpersonal and communication skills.
• Proficiency in English; knowledge of Estonian is a strong advantage.
• Ability to thrive in a fast-paced, high-pressure environment.
• Proficiency in reservation systems and point-of-sale software.
• Strong organizational skills and attention to detail.
• Passion for delivering outstanding customer service and creating memorable dining experiences.
• Ability to collaborate effectively with the culinary team and other departments.
• Knowledge of health, safety, and sanitation regulations within the food and beverage industry.
• Flexibility to work evenings, weekends, and holidays as required by the demands of the complex.

Why join Bombay?

• Celebration & Time off: A birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage), 3 health days per year.
• Health & Wellness: Private health insurance with Confido, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Learning & Development: Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings).
• Investment Opportunities: Opportunity to invest in the Group’s own venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.
• Parking: Free parking or reimbursement.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.