Housekeeper

Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

Discover a career at The Burman Hotel, an exquisite haven nestled in the heart of the UNESCO heritage Old Town of Tallinn. Dating back to 1850, The Burman is not just a hotel; it's a timeless gem, proudly holding the title of the oldest continually operating hotel in Estonia.

Purpose of the role:

The Housekeeper is responsible for maintaining cleanliness and tidiness of all hotel rooms and public areas, ensuring a pleasant and comfortable stay for guests. This role involves daily cleaning tasks, addressing guest requests, and maintaining high hygiene standards.

Your responsibilities will be:

Room Cleaning and Preparation
Enter and clean assigned guest rooms thoroughly and efficiently.
Make beds with fresh linens and arrange pillows neatly.
Dust furniture, headboards, lamps, and other fixtures.
Vacuum carpets and mop floors as needed.
Clean and disinfect bathrooms (toilet, sink, tub/shower, mirror).
Replace towels, toiletries, and other guest amenities.
Empty trash bins and replace liners.
Check that all appliances (TV, lights, A/C) are functioning properly.
Ensure the room meets brand and hygiene standards before leaving.

Hallway and Common Area Maintenance
Sweep and mop hallways and staircases.
Clean elevator interiors and doors.
Wipe handrails, light switches, and other high-touch areas.
Ensure housekeeping carts are organized and stocked.
Remove trash or debris found in public areas.

Linen and Supply Management
Collect used linens and towels from rooms.
Deliver dirty laundry to the laundry room.
Report low inventory or supply needs to the housekeeping manager or supervisor.

Reporting and Communication
Report any damages, maintenance issues, or missing items to the front desk or maintenance team.
Log rooms that are cleaned, inspected, or ready for check-in.
Note any lost and found items and hand them to the appropriate department.

Special Requests and Turndown Service (if applicable)
Respond promptly to guest requests (e.g., extra towels, pillows).
Perform evening turndown service if assigned (dim lights, refresh towels, prepare bed).
Deliver cribs, irons, or other requested amenities.

Health & Safety Compliance
Follow safety guidelines when handling chemicals and equipment.
Use proper signage (“Do Not Disturb” / “Housekeeping in Progress”) while cleaning rooms.
Wear appropriate protective gear and uniforms.
Practice good hygiene and handwashing routines.

What we expect from you:

Previous experience as a Housekeeper or in a similar role preferred.
Attention to detail and thoroughness in cleaning tasks.
Team player with strong communication skills.
Commitment to high standards of cleanliness and guest service.
Proficiency in English at basic level.
Passionate about providing excellent customer service.

Why join Burman?

Celebration & Time Off: a birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage.
Competitive Salary: €8 gross per hour.
Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
Sick Leave: Paid sick leave from the 2nd day.
Work Essentials: Shoe compensation and work outfits provided by the company.
Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
Learning & Development: A generous learning and development package.
Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.

Elevate your career with us at The Burman Hotel