Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

Discover a career at The Burman Hotel, an exquisite haven nestled in the heart of the UNESCO heritage Old Town of Tallinn. Dating back to 1850, The Burman is not just a hotel; it's a timeless gem, proudly holding the title of the oldest continually operating hotel in Estonia.

Purpose of the role:

The Hotel Receptionist is the first point of contact for guests and provides exceptional customer service during their stay at the Burman Hotel. This role involves managing reservations, check-ins, and check-outs, and addressing guest inquiries and requests.

NB! Estimated start date: January 2025

Your responsibilities will be: 

• Maintain complete knowledge of and comply with all departmental policies, product offerings, service procedures, and standards.
• Greet guests warmly and assist with check-ins and check-outs.
• Handle reservations, booking inquiries, and modifications.
• Control room inventory for respective room types and categories.
• Provide information about hotel services, facilities, and local attractions.
• Anticipate guests' needs and respond promptly.
• Resolve guest issues and complaints promptly and professionally, ensuring guest satisfaction.
• Maintain a tidy and organized front desk area.
• Assist with administrative tasks as needed.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

What we expect from you:

• Proven experience as a Receptionist or in a similar role within the hospitality industry.
• Excellent customer service and communication skills.
• Proficiency in MS Office and hotel management software.
• Ability to multitask and prioritize tasks effectively.
• Professional appearance and demeanor.
• Proficiency in English at a conversational level.
• Team player with a passion for delivering exceptional guest experiences.

Why join Burman? 

• Celebration & Time off: a birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Work Essentials: Shoe compensation and work outfits provided by the company. Makeup Compensation for women.
• Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning & Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.