Bombay is a collection of land-based and online casino, entertainment and hospitality brands, crafted to deliver luxury in every detail - from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive Bombay casino club, The Burman boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

Step into a career at The Burman Hotel, where history and hospitality meet in the heart of Tallinn’s UNESCO-listed Old Town. Since 1850, The Burman has welcomed guests as Estonia’s oldest continually operating hotel - a place where timeless charm meets modern excellence, and where your journey in hospitality begins.

Purpose of the role:

As a Hotel Receptionist at The Burman Hotel, you are the first point of contact for our guests, delivering exceptional customer service throughout their stay. In this role, you will manage reservations, check-ins and check-outs, and respond to guest inquiries and requests with professionalism and warmth.

How you will contribute:

• Maintain complete knowledge of and comply with all departmental policies, product offerings, service procedures, and standards.
• Greet guests warmly and assist with check-ins and check-outs.
• Handle reservations, booking inquiries, and modifications.
• Control room inventory for respective room types and categories.
• Provide information about hotel services, facilities, and local attractions.
• Anticipate guests' needs and respond promptly.
• Resolve guest issues and complaints promptly and professionally, ensuring guest satisfaction.
• Maintain a tidy and organised front desk area.
• Assist with administrative tasks as needed.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

What we are looking for:

• Proven experience as a Receptionist or in a similar role within the hospitality industry.
• Excellent customer service and communication skills.
• Proficiency in MS Office and hotel management software.
• Ability to multitask and prioritise tasks effectively.
• Professional appearance and demeanor.
• Proficiency in English at a conversational level.
• Team player with a passion for delivering exceptional guest experiences.

Why join Bombay? 

• Celebration & time off: a birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage). Additional team perks for celebrating birthdays and work anniversaries.
• Health & wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby. Paid sick leave from the 2nd day.
• Work essentials: Shoe compensation and work outfits provided by the company. Makeup Compensation for women.
• Training & onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning & development: A generous learning and development package.
• Investment opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.