Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

Discover a career at The Burman Hotel, an exquisite haven nestled in the heart of the UNESCO heritage Old Town of Tallinn. Dating back to 1850, The Burman is not just a hotel; it's a timeless gem, proudly holding the title of the oldest continually operating hotel in Estonia.

Purpose of the role:

The Night Receptionist at The Burman Hotel provides overnight assistance to guests, handles late check-ins and early check-outs, and ensures the security and safety of the hotel during night hours. This role involves managing night audits and addressing any issues that arise overnight.

NB! Estimated start date: January 2025

Your responsibilities will be: 

• Maintain complete knowledge of and comply with all departmental policies, product offerings, service procedures, and standards.
• Welcome and assist guests during late-night hours with check-ins and check-outs.
• Process check-ins and check-outs accurately and efficiently.
• Monitor security cameras and ensure safety protocols are followed.
• Handle guest inquiries and emergencies promptly and effectively.
• Prepare reports and perform night audit tasks.
• Ensure the lobby and front desk area are clean and organized.
• Assist in preparing for the next day's operations.

What we expect from you:

• Proven experience as a Night Receptionist or in a similar role.
• Excellent customer service skills, particularly in high-pressure situations.
• Ability to work independently and make autonomous decisions.
• Attention to detail with strong problem-solving abilities.
• Knowledge of hotel operations and safety procedures.
• Proficiency in English at a conversational level.
• Team player with a strong commitment to guest satisfaction.

Why join Burman? 

• Celebration & Time off: a birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Work Essentials: Shoe compensation and work outfits provided by the company. Makeup compensation for women.
• Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning & Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.