Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

The Burman Hotel’s Spa, which opened in March 2025, is hidden on the lowest floor of the hotel, offering two treatment rooms, a jacuzzi, a Japanese bath, and a Finnish sauna. The soothing environment offers a unique wellness experience that rejuvenates both the mind and body.

Purpose of the role:

The Spa Receptionist assists guests with spa bookings, inquiries, and ensures a smooth flow of spa operations. This role involves managing appointments, processing transactions, and maintaining a welcoming and organised spa reception area.

How you will contribute: 

• Greet and engage with guests warmly and professionally, ensuring they feel welcomed upon arrival and appreciated when they leave.
• Schedule spa appointments and manage the reservation system.
• Communicate effectively with spa staff regarding daily appointments, requests, and special accommodations.
• Provide guests with information about spa services, packages, and promotions.
• Handle guest complaints and feedback professionally and efficiently.
• Process payments and transactions accurately.
• Maintain cleanliness and organization of the spa reception area.
• Assist in promoting spa products and services.
• Address guest inquiries and resolve any issues promptly

What we are looking for:

• Proven experience as a Receptionist or in a similar role, preferably in a spa or hospitality setting.
• Knowledge of spa treatments and products.
• Strong multitasking and task prioritization skills.
• Proficiency in booking systems and the MS Office suite.
• Conversational proficiency in English and Estonian.
• Team player with a passion for delivering exceptional guest experiences.
• Ability to work with flexible hours, including weekends and holidays.

The team by your side:

You will be joining a Spa team of seven, including Spa Receptionists, Spa Therapists, and the Head of Spa, while also collaborating with other teams from the hotel, casino club, and restaurants. To gain a better understanding of our services and the products we use, feel free to explore and familiarize yourself with the Spa Menu

Why join Bombay?

• Celebration & Time off: birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Work essentials: Shoe compensation and work outfits provided by the company. Makeup compensation for women.
• Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning & Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.

What you can expect during the hiring process:

The hiring process includes an initial online call with the Recruiter, a meeting with the Head of Spa, and, for some roles, a test work or trial shift.