Bombay is a collection of luxury entertainment and hospitality brands, designed to deliver elegance, innovation, and exceptional service in every detail. Based in the heart of Tallinn, Bombay sets a new standard for VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery.

The Bombay Club takes luxury to the next level, offering high-roller casino memberships and seamless VIP experiences both on land and online, including the exclusive Bombay Yacht and a cutting-edge cryptocurrency-based casino.

We are driven by innovation and a passion for excellence, inviting those who share our vision to push boundaries and create unforgettable experiences.

Purpose of the role:

This role requires a self-motivated critical thinker who will be a part of defining the future of the Bombay Travel brand. You will be expected to take ownership of your client base and their overall travel experience. Being a part of the Bombay Concierge team, this role will deliver exceptional travel experiences for Bombay HNWI client base - including their travel to visit our Bombay Collection assets and their personal trips as a benefit for some of our loyalty program members.

Your responsibilities will be: 

• Implementing processes and policies, providing all travellers with relevant travel and government requirements and assisting them with compliance
• Booking flights (commercial and private), hotels, transportation and other key travel elements, as well as managing changes and cancellations
• Strong collaboration between internal teams to ensure a seamless customer experience is achieved
• Organise bookings for individuals or larger groups
• Owning personal targets and budgets
• Using your travel experience to provide a seamless experience to all Bombay valued customers whether they are using Bombay Collection assets or external partners
• Delivering exceptional service in order to organise flights, accommodation and related travel products that maintain our service promise
• Create digital documentation for customers
• Preparing and maintaining financial documents and reports
• Keeping a finger on the pulse of the latest industry trends
  

What we expect from you:

Key skills:

• Passion for customer service and travel
• Ambitious, highly motivated, and an efficient organiser
• Exceptional attention to detail with strong problem-solving skills
• Skilled at managing multiple tasks efficiently in a fast-paced environment

• 3+ years of experience in the travel industry (luxury segment experience preferred)
• Proficiency with GDS systems and the ability to quickly adapt to new computer systems
• Excellent verbal and written English communication skills
• Availability to work 1-2 weekends per month and travel occasionally
• Proven track record of meeting and exceeding targets
• Knowledge of the gaming industry is a plus

Why join Bombay? 

• Celebration & Time off: A birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage), 3 health days per year.
• Health & Wellness: Private health insurance with Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Learning & Development: Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings).
• Investment Opportunities: Opportunity to invest in the Group’s own venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Events and networking opportunities with colleagues.
• Parking:  Free parking at the office.

This is your chance to be part of something unique, a world of exclusiveness, tailored solutions, and exceptional quality. Join us and help us craft unique experiences in hospitality and entertainment