Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

At Bombay Club, luxury and exclusivity unite to offer an unparalleled casino experience. Our meticulously designed gaming tables, featuring timeless classics like Blackjack, Roulette, Baccarat, and Poker, promise games and experiences worthy of a story. Welcome to Bombay, where luxury is reimagined, and every moment becomes a canvas for elegance and excitement.

Purpose of the role:

As a Receptionist at Bombay Club, your primary responsibility is to ensure the smooth and professional operation of the reception area. This entails welcoming guests, facilitating registration, and addressing any inquiries they may have during their visit and beyond.

Your responsibilities will be: 

• Meet and greet guests professionally and courteously.
  
• Register all guests on the management system, ensuring compliance with the local legislation and KYC requirements, and communicate these processes to the guests.
  
• Address all incoming queries effectively (phone, email, etc), and as quickly as possible.
  
• Assist the management with player and guest identification, and fulfill additional relevant requests from the management in other tasks regarding administration and communication.
  
• Provide guidance and advice to guests for the local area and activities.
  
• Demonstrate a proactive approach by anticipating and fulfilling the requirements of our guests, going the extra mile when possible.
  
• Possess the capability to execute emergency procedures, including those for fire, police, ambulance, and other unforeseen emergencies.
  

What we expect from you:

• Tech-savviness and basic computer skills.
  
• Poise and ability to communicate in a consistently professional and courteous manner at all times.
  
• Readiness to maintain an outstanding appearance at all times.
  
• Accuracy and attention to detail when performing daily tasks.
  
• Seamless, clear and concise communication skills to keep colleagues up to date on relevant daily operations.
  
• Fluency in English is mandatory, with any additional language skills being beneficial.
• Flexibility regarding working hours, including readiness to work evenings, weekends, and holidays, with shifts from 18:00 to 06:00.
• Attentiveness to constantly and consistently anticipate our guests' needs, preferences and requirements and take action accordingly to ensure the highest customer satisfaction.
  

Why join Bombay Club? 

Here at Bombay Club, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay Club is set to be as exceptional as the world-class offerings we pride ourselves on.

• Compensation: The base salary for this position is €9.50 gross per hour, complemented by the tip pool and night time bonus
• Celebration & Time off: a birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage). 
• Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby. 
• Sick Leave: Paid sick leave from the 2nd day. 
• Work Essentials: Shoe compensation and work outfits provided by the company. Makeup compensation for women. 
• Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company. 
• Learning & Development: A generous learning and development package. 
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments. 
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks. 
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.